Employee Assistance Program

Employee assistance professionals are experts on human behavior in the workplace. An Employee Assistance Program (EAP) is a specifically designed set of professional services:

  •    that apply specialized knowledge and expertise about human behavior and mental health

  •    also to improve the productivity and healthy functioning of the workplace and to address a work organization’s particular business needs.

The 7 Core Technology Functions

  •    Consultation to managers, outreach to employees

  •    Assessment of personal problems

  •    Intervention with employee about performance issues

  •    Referral of employee, case-monitoring, follow-up

  •    Encourage effective relations with referral resources

  •    Consultation to employer about health benefits

  •    Program evaluation as to program effectiveness

Components of an Effective EAP — Services for the Organization

  •    Management consultation

  •    Handling difficult employee situations (in collaboration with HR)

  •    Crisis response

  •    Education and training on special topics e.g. harassment

  •    Organizational consultation

KEY CONCEPTS IN EAP

  •    A successful EAP maintains a clear focus on the needs of the workplace, both employer and employees.

  •    EAPs provide services to individuals and to the organization.

  •    The EAP is a neutral problem solver.

  •    Confidentiality and proper communication are essential.

  •    The EAP simultaneously serves multiple clients, e.g. employee, manager, employer.

STRUCTURE OF EAP

  •    Internal: EA professionals are employees of employer/union/sponsoring organization.

  •    External: EAP services are provided by a vendor under contract.

  •    Combination: Duties performed by both internal and external EA professionals.

EAP INTEGRATION WITH OTHER SERVICES

  •    Health and productivity management

  •    Occupational health

  •    Wellness and health promotion

  •    Business coaching

  •    Work/Life services

  •    Disability management

  •    Workers compensation

  •    Risk management

  •    Career counseling

  •    Behavioral healthcare

  •    Diversity initiatives

WHY DO EMPLOYERS WANT AN EAP?

  •    To solve workplace problems

  •    To improve productivity

  •    To be competitive in attracting and retaining employees

  •    To create a more positive work environment

  •    To reduce accidents and safety problems

  •    To demonstrate support of family members

  •    To reduce workplace stress

EAP SERVES TWO MAJOR CLIENTS

  •    Services to the individual:

  •    Assessment

  •    Plan development and client motivation

  •    Short-term problem resolution or referral

  •    Follow-up

  •    Services to the organization:

  •    Consultation on specific employee issues, organizational strategies, policies, benefits

  •    Special services (e.g., critical incident response)

WHO IS THE EAP CLIENT?

  •    Employees and family members

  •    Sponsoring organization (employer, union)

  •    Supervisors/managers

  •    HR

  •    Occupational Health

  •    Labor unions

  •    Safety/Security

  •    Larger community in general

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