Employee Assistance Program
Employee assistance professionals are experts on human behavior in the workplace. An Employee Assistance Program (EAP) is a specifically designed set of professional services:
-    that apply specialized knowledge and expertise about human behavior and mental health
-    also to improve the productivity and healthy functioning of the workplace and to address a work organization’s particular business needs.
The 7 Core Technology Functions
-    Consultation to managers, outreach to employees
-    Assessment of personal problems
-    Intervention with employee about performance issues
-    Referral of employee, case-monitoring, follow-up
-    Encourage effective relations with referral resources
-    Consultation to employer about health benefits
-    Program evaluation as to program effectiveness
Components of an Effective EAP — Services for the Organization
-    Management consultation
-    Handling difficult employee situations (in collaboration with HR)
-    Crisis response
-    Education and training on special topics e.g. harassment
-    Organizational consultation
KEY CONCEPTS IN EAP
-    A successful EAP maintains a clear focus on the needs of the workplace, both employer and employees.
-    EAPs provide services to individuals and to the organization.
-    The EAP is a neutral problem solver.
-    Confidentiality and proper communication are essential.
-    The EAP simultaneously serves multiple clients, e.g. employee, manager, employer.
STRUCTURE OF EAP
-    Internal: EA professionals are employees of employer/union/sponsoring organization.
-    External: EAP services are provided by a vendor under contract.
-    Combination: Duties performed by both internal and external EA professionals.
EAP INTEGRATION WITH OTHER SERVICES
-    Health and productivity management
-    Occupational health
-    Wellness and health promotion
-    Business coaching
-    Work/Life services
-    Disability management
-    Workers compensation
-    Risk management
-    Career counseling
-    Behavioral healthcare
-    Diversity initiatives
WHY DO EMPLOYERS WANT AN EAP?
-    To solve workplace problems
-    To improve productivity
-    To be competitive in attracting and retaining employees
-    To create a more positive work environment
-    To reduce accidents and safety problems
-    To demonstrate support of family members
-    To reduce workplace stress
EAP SERVES TWO MAJOR CLIENTS
-    Services to the individual:
-    Plan development and client motivation
-    Short-term problem resolution or referral
-    Services to the organization:
-    Consultation on specific employee issues, organizational strategies, policies, benefits
-    Special services (e.g., critical incident response)
WHO IS THE EAP CLIENT?
-    Employees and family members
-    Sponsoring organization (employer, union)
-    Occupational Health
-    Labor unions
-    Larger community in general